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Freeshipping

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This guide helps you create a free shipping program on BettaMax in two ways: using discount codes (customers enter the code) or automatically applying the discount when eligibility is met. Each method is suitable for different campaigns.

Note: Both free shipping options are set in the Discount section , not in the Shipping settings. If you need to set the shipping fee to 0 for the entire order without conditions, see the Shipping Fee Settings section in the Basic Platform Setup article .

Option 1: Free shipping using a discount code #

Use this method when you want customers to enter a code to receive free shipping. Suitable for email marketing campaigns, advertisements with specific calls to action (CTA), or limited-quantity promotions.

Step 1: Create a new discount

  1. From the menu bar on the left, select Discount .
  2. Click Create Discount in the upper right corner.Select Discount then click create Discount
  3. In the dialog box, select Shipping discount , then click Continue .

Step 2: Configure discount code information

  1. Enter the campaign name in the Title field (e.g., Freeship Christmas). This name will only be displayed internally within the system.
  2. In the Discount Method section , select Discount code .
  3. In the Type section , select Static code .
  4. Enter the code in the Discount code field (e.g., FREESHIP). This is the code the customer entered on the checkout page. Or click Auto-generate to have the system automatically generate a random code.
Tip: Use short, easy-to-remember codes that are relevant to the campaign, for example FREESHIP, , SHIP0, or FREESHIP2025. Avoid codes that are too long or contain special characters that customers might enter incorrectly.

Step 3: Select the applicable product.

In the “Apply to” section , select the area where free shipping applies:

  • All products — Applies to all products in the store.
  • Specific products — Applies only to selected products. Click the search box to find and select specific products.

Step 4: Set minimum order requirements

In the Minimum purchase requirements section , select the applicable conditions:

  • None — No conditions, all orders qualify for free shipping when you enter the code.
  • Minimum purchase amount — Free shipping is only available when the total order reaches the minimum amount. Enter the amount in the field next to it.
  • Minimum quantity of items — Free shipping only when the minimum quantity of items is reached. Enter the quantity in the field next to it.

Step 5: Limit the number of uses.

In the Maximum discount uses section , enable the limiting options if needed:

  • Limit to one use per customer — Each customer can only use this code once.
  • Limit the total number of times this discount can be used (e.g., up to 20 times). Enter the number in the field next to it.
Note: If the limit is not enabled, the free shipping code can be used an unlimited number of times. For campaigns with a fixed budget, always set a limit on the total number of uses to control costs.

Step 6: Install in combination with other discounts

In the Combinations section , select other discount types that this freeship code can be combined with:

  • Upsell and cross-sell — Allows combination with discount upsell/cross-sell.
  • Order discount — Allows combination with order discounts.

Step 7: Set the validity period

In the Active dates section , select Start date and End date (optional). If you don’t set an End date, the code is valid indefinitely.

Step 8: Save and check

  1. Click Create to generate a free shipping code.
  2. Verify the result: When a customer enters a code (e.g., FREESHIP) on the checkout page and is eligible, the shipping fee will automatically display as FREE .

Option 2: Free automatic shipping #

Use this method when you want free shipping to be applied automatically without the customer entering a code. It’s suitable for regular free shipping policies based on minimum order amounts, helping to increase the average order value.

Step 1: Create an automatic discount

  1. From the sidebar, select Discount > then click Create Discount .
    Select Discount then click create Discount
  2. Select Shipping discount , then click Continue .
  3. In the Discount Method section , select Automatic instead of Discount code.select Automatic

Step 2: Detailed Configuration

  1. Enter the campaign name in the Title field (e.g., Auto Freeship Christmas).
  2. In the Apply to section , select either All products or Specific products .
  3. In the Minimum purchase requirements section , select the applicable condition (None, Minimum purchase amount, or Minimum quantity of items). The configuration is similar to Form 1, Step 4.

Step 3: Limits, combinations, and time

Configure Maximum discount uses , Combinations , and Active dates in the same way as Form 1 (Steps 5, 6, 7).

Step 4: Save and check

  1. Click Create to activate the automatic free shipping program.
  2. Verify the result: When a customer adds eligible products to their cart and proceeds to checkout, the shipping fee automatically displays as FREE without needing to enter a code.

Tip: Combine two methods to optimize revenue. Use Automatic for minimum order thresholds (e.g., free shipping on orders over $50), and create additional codes to use in specific email campaigns or advertisements.

Related articles #

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