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Freeshipping

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This guide helps you create a free shipping program on BettaMax in two ways: using discount codes (customers enter the code) or automatically applying the discount when eligibility is met. Each method is suitable for different campaigns.

Note: Both free shipping options are set in the Discount section , not in the Shipping settings. If you need to set the shipping fee to 0 for the entire order without conditions, see the Shipping Fee Settings section in the Basic Platform Setup article .

Option 1: Free shipping using a discount code #

Use this method when you want customers to enter a code to receive free shipping. Suitable for email marketing campaigns, advertisements with specific calls to action (CTA), or limited-quantity promotions.

Step 1: Create a new discount #

  1. From the menu bar on the left, select Discount .
  2. Click Create Discount in the upper right corner.Select Discount then click create Discount
  3. In the dialog box, select Shipping discount , then click Continue .

Step 2: Configure discount code information #

  1. Enter the campaign name in the Title field (e.g., Freeship Christmas). This name will only be displayed internally within the system.
  2. In the Discount Method section , select Discount code .
  3. In the Type section , select Static code .
  4. Enter the code in the Discount code field (e.g., FREESHIP). This is the code the customer entered on the checkout page. Or click Auto-generate to have the system automatically generate a random code.
Tip: Use short, easy-to-remember codes that are relevant to the campaign, for example FREESHIP, , SHIP0, or FREESHIP2025. Avoid codes that are too long or contain special characters that customers might enter incorrectly.

Step 3: Select the applicable product. #

In the “Apply to” section , select the area where free shipping applies:

  • All products — Applies to all products in the store.
  • Specific products — Applies only to selected products. Click the search box to find and select specific products.

Step 4: Set minimum order requirements #

In the Minimum purchase requirements section , select the applicable conditions:

  • None — No conditions, all orders qualify for free shipping when you enter the code.
  • Minimum purchase amount — Free shipping is only available when the total order reaches the minimum amount. Enter the amount in the field next to it.
  • Minimum quantity of items — Free shipping only when the minimum quantity of items is reached. Enter the quantity in the field next to it.

Step 5: Limit the number of uses. #

In the Maximum discount uses section , enable the limiting options if needed:

  • Limit to one use per customer — Each customer can only use this code once.
  • Limit the total number of times this discount can be used (e.g., up to 20 times). Enter the number in the field next to it.
Note: If the limit is not enabled, the free shipping code can be used an unlimited number of times. For campaigns with a fixed budget, always set a limit on the total number of uses to control costs.

Step 6: Install in combination with other discounts #

In the Combinations section , select other discount types that this freeship code can be combined with:

  • Upsell and cross-sell — Allows combination with discount upsell/cross-sell.
  • Order discount — Allows combination with order discounts.

Step 7: Set the validity period #

In the Active dates section , select Start date and End date (optional). If you don’t set an End date, the code is valid indefinitely.

Step 8: Save and check #

  1. Click Create to generate a free shipping code.
  2. Verify the result: When a customer enters a code (e.g., FREESHIP) on the checkout page and is eligible, the shipping fee will automatically display as FREE .

Option 2: Free automatic shipping #

Use this method when you want free shipping to be applied automatically without the customer entering a code. It’s suitable for regular free shipping policies based on minimum order amounts, helping to increase the average order value.

Step 1: Create an automatic discount #

  1. From the sidebar, select Discount > then click Create Discount .
    Select Discount then click create Discount
  2. Select Shipping discount , then click Continue .
  3. In the Discount Method section , select Automatic instead of Discount code.select Automatic

Step 2: Detailed Configuration #

  1. Enter the campaign name in the Title field (e.g., Auto Freeship Christmas).
  2. In the Apply to section , select either All products or Specific products .
  3. In the Minimum purchase requirements section , select the applicable condition (None, Minimum purchase amount, or Minimum quantity of items). The configuration is similar to Form 1, Step 4.

Step 3: Limits, combinations, and time #

Configure Maximum discount uses , Combinations , and Active dates in the same way as Form 1 (Steps 5, 6, 7).

Step 4: Save and check #

  1. Click Create to activate the automatic free shipping program.
  2. Verify the result: When a customer adds eligible products to their cart and proceeds to checkout, the shipping fee automatically displays as FREE without needing to enter a code.

Tip: Combine two methods to optimize revenue. Use Automatic for minimum order thresholds (e.g., free shipping on orders over $50), and create additional codes to use in specific email campaigns or advertisements.

Related articles #

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