bettamax-docs

Troubleshooting

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This page lists common payment errors on BettaMax and how to fix each one. If the error is not on this list, contact support via @btmcsmax .

 

Before we begin:

  • You have connected at least one payment gateway to BettaMax.
  • You have access to Settings > Payment on your BettaMax account.

 

PayPal ACDC cannot connect. #

Symptoms: Clicking Connect results in a redirect to an error page, or the status remains “Not Connected” after authorization on PayPal.

  1. Confirm you are using a PayPal Business account . Personal accounts do not support ACDC.
  2. Check if your PayPal account has completed KYC (identity verification). Unverified accounts cannot be connected.
  3. Log out of PayPal in your browser, then repeat the Connect process from BettaMax.
  4. Clear your browser cache and try reconnecting.
  5. If the problem persists, contact @btmcsmax and send a screenshot of the error.
Note: Some browsers block popup redirects. Try using Chrome and disable your popup blocker when connecting to PayPal.

 

The customer was unable to pay at the store. #

Symptoms: Customer reports an error during checkout; the order is not created. Check the following causes in order.

  1. Go to Settings > Payment and confirm that PayPal ACDC is in Active mode , not Test Mode .
  2. Verify that the store is in Active mode , not Draft or Paused .
  3. Try a test checkout using a test card to confirm the process works from start to finish.
  4. If you are currently using Test Mode , switch to Live Mode before receiving real payment.
Warning: Test Mode only accepts fake PayPal test cards, not real ones. Enable Live Mode before running ads.

 

The money is being held and hasn’t been credited to my account after the order was processed. #

Symptoms: Orders are marked as Completed , but payment remains Pending or On Hold after 24-48 hours.

  1. Go to Settings > Payment > PayPal ACDC and check the status of Pay T+0 .
  2. If Pay T+0 is not activated, funds will be held by default according to PayPal Standard schedule (7-21 days). This is normal behavior when Pay T+0 is not yet available.
  3. Contact @btmcsmax to activate Pay T+0. See detailed instructions at Pay T+0: How to receive money on the same day .
  4. If Pay T+0 is enabled but your funds are still being held, contact support immediately with your Order ID and a screenshot.
Tip: Check the Pay T+0 status immediately after connecting PayPal ACDC, before placing your first order.

 

PingPong did not receive the money from PayPal ACDC. #

Symptoms: The ACDC PayPal account has funds, but PingPong doesn’t display the balance, or the balance doesn’t change after an order.

  1. Confirm that PingPong is connected to BettaMax. Go to Settings > Payment > PingPong and check the Connected status .
  2. Check if your KYC verification on PingPong has been approved. Accounts that haven’t had their KYC approved can still receive funds, but you can’t withdraw them yet.
  3. Confirm that the correct PingPong account is connected by checking the PingPong email displayed in Settings .
  4. If everything is correct but the money still hasn’t arrived, contact @btmcsmax with your order number.

 

The payment request is stuck and hasn’t progressed to “Approved”. #

Symptoms: Withdrawal requests remain in Review or Requesting status for an extended period. Please check the following causes before contacting support.

  1. For your first withdrawal, it’s normal for the review period to last 3-5 business days. There’s no need to worry if it hasn’t expired yet.
  2. Please check if the request was submitted during business hours: Monday to Friday, before 14:00 GMT+7.
  3. Requests submitted over the weekend will be processed on the following Monday. See the detailed processing schedule in the Request Payout section on BettaMax .
  4. If you haven’t been approved after 5 business days , contact @btmcsmax with your payout request code.
Note: Do not submit duplicate payout requests when there are pending requests. Submitting multiple requests may cause processing delays.

 

Contact support #

If the problem persists after trying the steps above, contact the BettaMax support team via the channels below.

  • Telegram: @btmcsmax — responds during business hours (Monday to Friday, 9:00-18:00 GMT+7)

When contacting us, please have the following information ready for faster processing:

  • BettaMax account email
  • Describe the error and the steps you tried.
  • Screenshot of the error screen
  • Order ID or Payout Request ID if the error is related to a specific transaction.

 

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